Terms of Service

Last Updated: August 22nd, 2024

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Welcome to www.emeraldcityreptiles.com (the "Site"), operated by Emerald City Reptiles ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website and the purchase of products available through our Site. By accessing or using our Site, you agree to comply with and be bound by these Terms.

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1. Use of the Site

1.1 Eligibility: You must be at least 18 years old or have the permission of a legal guardian to use this Site and purchase products.

1.2 Account Registration: To access certain features of the Site, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary.

1.3 Account Security: You are responsible for maintaining the confidentiality of your account information, including your username and password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

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2. Products and Orders

2.1 Product Descriptions: We strive to provide accurate descriptions of our products. However, we do not warrant that the descriptions, colors, or other content available on the Site are accurate, complete, reliable, current, or error-free.

2.2 Pricing: Prices for products are subject to change without notice. We reserve the right to modify or discontinue products without notice at any time.

BALL PYTHON, HONDURAN MILK SNAKE AND CORN SNAKE.
We guarantee our animal to arrive alive an in good health, they will have a Vet Check prior to shipping.
We only ship FedEx Priority Overnight to a Approved FedEx hub by our shipper Redline Shipping.
We Only Ship on Mondays and Tuesday, Weather permitting. NO EXCEPTIONS.

Reptile Shipping Guidlines,
 

REPTILES: 

Below 38°F: Don’t ship. Wait for warmer weather.

38-69°F: Use a heat pack per our directions.

70-91°F: DO NOT use a heat pack.

92-100°F: Ship to a FedEx Ship Center facility. Read the IMPORTANT NOTE below.*

Over 100°F: Don’t ship. Wait for cooler weather.

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2.3 Order Acceptance: All orders are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or issues with payment.

2.4 Payment: You agree to provide current, complete, and accurate purchase and account information for all purchases made through our Site. Payment methods accepted are displayed during the checkout process.

2.5 Shipping and Delivery: We will ship products according to our shipping policies, which may be updated from time to time. Delivery times are estimates and are not guaranteed.

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3. Returns and Refunds

3.1 Return Policy: Our return policy is available on the Site and may be updated from time to time. Please review it before making any purchases.

3.2 Refunds: Refunds will be processed according to our return policy. We reserve the right to refuse a refund if the return does not comply with our policy.

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4. Intellectual Property

4.1 Ownership: All content on the Site, including but not limited to text, graphics, logos, images, and software, is the property of Emerald City Reptiles or its licensors and is protected by copyright, trademark, and other intellectual property laws.

4.2 Limited License: You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Site for personal, non-commercial use. This license does not include any resale or commercial use of the Site or its contents.

4.3 Prohibited Use: You agree not to reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Site, except as expressly permitted by these Terms.

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5. Limitation of Liability

5.1 Disclaimer of Warranties: The Site and all content, products, and services are provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

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5.2 Limitation of Liability: To the fullest extent permitted by applicable law, Emerald City Reptiles shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or related to your use of the Site or the purchase of any products.

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6. Indemnification

You agree to indemnify, defend, and hold harmless Emerald City Reptiles, its officers, directors, employees, agents, licensors, and suppliers from and against all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from your use of the Site or violation of these Terms.

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7. Governing Law and Dispute Resolution

7.1 Governing Law: These Terms are governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law principles.

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7.2 Dispute Resolution: Any dispute arising out of or related to these Terms or your use of the Site shall be resolved through binding arbitration in [Your City, State], except that you may assert claims in small claims court if your claims qualify.

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8. Changes to Terms of Service

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting to the Site. Your continued use of the Site after any changes are posted constitutes your acceptance of the new Terms.

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9. Contact Information

If you have any questions about these Terms, please contact us at:

Emerald City Reptiles / NW Ball Pythons
Email: info@emeraldcityreptiles.com
Phone: 509-656-4145
Address: Ellensburg WA